Privacy Policy

Account Data and Purposes of Processing

No email address is required; a username and password are enough to create an account. When an account is created, QiuVPN processes the username and information needed for authentication to support sign-in, identify subscription ownership and manage the account. Providing an email address is not a condition of registration.

If a user voluntarily provides an email address or other contact information in a support ticket, it is used only to handle that request and follow-up communication. Before submitting a screenshot, please hide passwords, sensitive payment information and subscription credentials, and avoid sharing personal information unrelated to the issue.

Order records include the selected plan, order amount, payment status and changes to subscription benefits. They are used to provide the service, verify payments, handle refunds and resolve disputes. Support ticket content is used to diagnose and respond to issues, not to track browsing activity.

Anonymous No-Logs Policy and Connection Data

QiuVPN follows an anonymous no-logs policy: it does not record which websites users access through its acceleration routes, or retain browsing content, browsing history or lists of destination addresses that could be used to reconstruct browsing activity.

The service does not persistently store connection logs that can be traced to an individual's access activity, or create historical records linking accounts, destinations and connection times. Temporary session state required to establish a connection is used only for that connection and is not retained as connection history after it ends.

Accumulated plan traffic and subscription status are used for billing and benefit verification and do not include browsing content. Website analytics and account or order processing serve different purposes; they should not be interpreted as records of activity through acceleration routes.

Site Analytics and Local Storage

Website analytics help us understand page visits, referral sources and entry-point clicks, identify page errors, and improve navigation and user flows. Analytics cover interactions with website pages and do not include content from third-party sites accessed through acceleration routes.

Cookies and browser local storage are used to maintain sessions and save login credentials, language preferences and necessary interface state. Login credentials are sensitive information; do not share them with others. After using a shared device, sign out and clear related storage.

You can view, restrict or delete cookies and local storage through your browser settings. Clearing them may require you to sign in again or select your preferences; disabling necessary storage may affect use of the user panel. Clearing storage in your browser does not automatically delete account or order data on the server.

Third-Party Payments and Data Sharing

Payment methods include Alipay / WeChat Pay / USDT. Payments involve third-party payment services or the relevant transaction networks, whose data handling is also subject to their respective policies and operating rules.

QiuVPN uses order identifiers, transaction results and information needed for reconciliation to confirm payments and handle after-sales requests. Payment credentials entered on third-party pages are handled by the relevant service. Before paying, verify the recipient details and the source of the page.

Relevant information is shared only to the extent necessary to provide the service, process payments, respond to user requests or meet applicable legal obligations. Selling personal data is not a business purpose.

Data Retention and Deletion Requests

Account data is retained for as long as needed to maintain the account and subscription service. Order, refund and dispute records are retained as required for reconciliation and under applicable law. Support ticket and analytics data are kept only for as long as needed for their respective purposes. No single fixed retention period applies to all categories.

Users may request access to, correction of or deletion of their data through a support ticket in the user panel, specifying the account and scope of the request. Account ownership must be verified before processing. Do not send passwords through support tickets.

Deletion may affect sign-in and subscription management. Data still needed for settlement, dispute resolution or legal obligations cannot be deleted as part of the request. The outcome will explain what data is retained and why. Once its purpose has been fulfilled, relevant data will be deleted or processed so it can no longer identify an individual.

Policy Updates and Questions

Updates to this policy will be published on this page, and the last-updated month will be revised. Important changes to processing purposes, data categories or user rights will be announced on the website or in the user panel.

If you have questions about the scope of data processing or the outcome of a request, submit a support ticket through the user panel. QiuVPN will explain the information needed, its purpose and the next steps for your specific question.